Frequently Asked Questions
Welcome to our FAQ page! Here, you will find answers to the most commonly asked questions about our services. aim to provide clarity and support, ensuring you have all the information you need to make the best decisions for your needs. If you have any further questions, feel free to reach out to our team!

IT Onboarding
We don’t directly manage your software licenses, but we can help you set up a platform to log and track them alongside your hardware. This allows you to assign licenses to specific devices or users, monitor renewals, and keep everything organised in one place — making audits and reviews much easier.
Our onboarding and asset management service includes laptops as standard. Mobile phones can be supported, but we'd discuss that separately based on your needs. However, if you choose one of our MDM packages, we manage both laptops and mobile phones through Microsoft Intune — including device enrolment, compliance policies, and remote actions.
Our onboarding process is designed with security in mind. We ensure login credentials are delivered securely — either via encrypted email or directly to the employee’s phone number. We also use tracked delivery when shipping equipment, so you always know where devices are and who receives them. Additionally, we can help you improve your internal processes to keep everything secure and compliant from day one.
If you’re using our MDM service or already have Microsoft Intune configured, we can remotely lock or wipe the device to protect your business data. If not, we recommend setting up Intune as part of your onboarding to ensure this kind of control is in place. Our asset tracking also helps you stay on top of who has what — reducing the risk of loss.
It depends on your current setup. If you already use Microsoft 365, we typically recommend tools like Azure AD, Intune, and Windows Autopilot to automate provisioning and device setup. If you're also purchasing our MDM service package, we’ll integrate those tools into your workflow for a seamless onboarding experience — helping you streamline new hire IT setup and reduce manual IT workload.
Mobile Device Management


Azure & Microsoft 365
You’ll receive a summary of changes made, configurations applied, and any security recommendations. For long-term clients, we also offer regular health checks or Secure Score tracking. This is especially helpful if you're looking for a consultant who provides clear Microsoft 365 reporting after deployment.
We work with businesses that want to extend their existing on-premise infrastructure into the cloud — without ripping everything out. That includes hybrid identity with Azure AD, secure VPN or ExpressRoute connectivity, and integrating on-prem file servers or apps into Azure environments. If you're exploring how to move parts of your business to the Microsoft cloud without a full migration, we help bridge that gap securely and strategically.