Question 1

Can we assign devices in advance of the employee's first day?

Accepted Answer

Absolutely. We can ship devices pre-configured using Autopilot or other methods, so new hires receive laptops that are ready to go straight out of the box.

Question 2

Can you help us standardize our onboarding templates?

Accepted Answer

Yes. We create policy-based templates for devices, apps, and permissions so every new hire setup is quick, consistent, and compliant.

Question 3

Can you integrate onboarding with our HR system?

Accepted Answer

Yes. We can integrate with platforms like BambooHR or HiBob to automatically trigger device and account setup when someone joins your business.

Question 4

Can you support bulk onboarding for fast-growing teams?

Accepted Answer

Yes. Whether you're onboarding one or one hundred, our systems scale with you. Devices can be prepared in batches and shipped ready to use for the new employee.

Question 5

Can you track software licenses alongside hardware?

Accepted Answer

We don’t directly manage your software licenses, but we can help you set up a platform to log and track them alongside your hardware. This allows you to assign licenses to specific devices or users, monitor renewals, and keep everything organised in one place — making audits and reviews much easier.

Question 6

Do you manage both laptops and mobile phones?

Accepted Answer

Our onboarding and asset management service includes laptops as standard. Mobile phones can be supported, but we'd discuss that separately based on your needs. However, if you choose one of our MDM packages, we manage both laptops and mobile phones through Microsoft Intune — including device enrolment, compliance policies, and remote actions.

Question 7

Do you provide asset tagging as part of your service?

Accepted Answer

Yes. Devices can be tagged with barcodes or asset numbers for easy tracking — especially helpful if you need physical accountability across locations.

Question 8

Do you provide onboarding support outside of the UK?

Accepted Answer

Yes — our services are cloud-based, so we can support global teams and remote staff across time zones.

Question 9

How do you handle role-based access during onboarding?

Accepted Answer

We define user roles and permissions in advance so each employee gets the apps, drives, and systems they need — based on their job function.

Question 10

How do you manage offboarding and data security?

Accepted Answer

We disable accounts, recover assets, and wipe devices securely to protect company data. This is critical if you’re asking what’s the best process for offboarding employees securely.

Question 11

How secure is your IT onboarding process?

Accepted Answer

Our onboarding process is designed with security in mind. We ensure login credentials are delivered securely — either via encrypted email or directly to the employee’s phone number. We also use tracked delivery when shipping equipment, so you always know where devices are and who receives them. Additionally, we can help you improve your internal processes to keep everything secure and compliant from day one.

Question 12

Is your onboarding service compatible with Intune?

Accepted Answer

Yes. In fact, much of our provisioning and compliance enforcement is powered by Intune and integrated with your Microsoft 365 environment.

Question 13

What happens if a device goes missing or unreturned?

Accepted Answer

If you’re using our MDM service or already have Microsoft Intune configured, we can remotely lock or wipe the device to protect your business data. If not, we recommend setting up Intune as part of your onboarding to ensure this kind of control is in place. Our asset tracking also helps you stay on top of who has what — reducing the risk of loss.

Question 14

What information do you need before onboarding a new hire?

Accepted Answer

Typically, we need the employee’s name, role, start date, and required access — and we can handle the rest.

Question 15

What kind of reporting is available for IT onboarding tasks?

Accepted Answer

We provide logs of completed tasks, account status, device assignment, and compliance — helpful for internal tracking or audits.

Question 16

What tools do you use to manage onboarding workflows?

Accepted Answer

It depends on your current setup. If you already use Microsoft 365, we typically recommend tools like Azure AD, Intune, and Windows Autopilot to automate provisioning and device setup. If you're also purchasing our MDM service package, we’ll integrate those tools into your workflow for a seamless onboarding experience — helping you streamline new hire IT setup and reduce manual IT workload.

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