Your Microsoft 365 data, backed up and tested.
Microsoft keeps the service running, but protecting your data from deletion, ransomware and mistakes is up to you. Microsoft's own retention features are not a backup. On Complete and Secure+ we back up your Microsoft 365 data to a separate backup service, handle restores for you, and test a restore every quarter.
How it works
Connect
Backup is set up for your tenant during onboarding, with your data stored in a UK region.
Back up automatically
Backups run automatically, separate from Microsoft 365 itself.
Restore on request
Ask the helpdesk and we restore the file, folder, mailbox or site you need.
Prove it works
Every quarter we restore a sample to check restores work, and share the result at your review.
Where it helps
Real situations this covers for businesses like yours.
A folder of client files is deleted
We restore it from backup, even after it's gone from the recycle bin.
Ransomware encrypts files that sync to OneDrive
Files are restored from a backup taken before the attack.
A leaver's mailbox must be kept
Tell us how long their data needs keeping and we'll make sure it's protected.
A Teams channel is deleted by mistake
Channel conversations and files can be restored from backup.
Which plans include it
Not included: Data stored only on a device and not synced to OneDrive or SharePoint, servers and network devices, and other cloud services. Backup isn't included on Essentials.
Prices exclude VAT. Plans require Microsoft 365 Business Premium (or equivalent), billed separately at Microsoft's list price - we manage and right-size your licences. See full pricing.
Common questions
Doesn't Microsoft already back up Microsoft 365?+
Microsoft keeps the service running and holds deleted items for a limited time. That's retention, not a backup you control: once the window passes, or if data is encrypted or overwritten, it can be gone. An independent backup gives you copies to restore from.
Do you back up laptops or servers?+
Plans back up Microsoft 365 data only. Server backup isn't part of a plan, but we can quote it separately. Laptops aren't backed up, so keep business files in OneDrive or SharePoint and they're protected.
Is backup included on Essentials?+
No. Managed backup starts on Complete.
How do we ask for a restore?+
Ask the helpdesk. Restoring items, folders, mailboxes or sites is part of everyday remote support. Restoring data after a security incident counts as recovery work.
Where is our data stored?+
Encrypted, in the United Kingdom, by our backup provider. They're listed as a sub-processor in our data processing terms.
What happens to our backups if we leave?+
We keep your data and backups for 30 days after offboarding, then delete them and confirm the deletion in writing. Where we can, we'll export your data for you before then.
Works alongside
Want this looked after for you?
Free Microsoft 365 security audit - Cancel anytime in your first 3 months