Remote IT support your team can actually reach.
When something stops someone working, they call, email or raise a ticket and we fix it remotely - usually without anyone leaving their desk. Support runs 9am to 5pm, Monday to Friday, and covers every named user and every device they use for work.
How it works
Ask your way
Phone, email or a ticket. Every request is logged, so nothing gets lost and there's a record of what was done.
Prioritised by impact
We work on requests by business impact. A whole office unable to sign in comes before a new desktop shortcut.
Fixed remotely
Most issues are fixed over a secure remote session. If something genuinely needs a visit, we quote it upfront.
Repeat problems fixed at the root
Every fix is recorded. On Complete and Secure+ we go through the trends at your quarterly review, so the same issue doesn't keep coming back.
Where it helps
Real situations this covers for businesses like yours.
Monday morning, nobody can open Outlook
One call. We check whether it's your tenant, a device update or a Microsoft outage, then fix it or tell you exactly what's happening and when it'll clear.
A new starter begins on Monday
Account, licence, mailbox, Teams and a laptop on our standard build, ready on day one - not on day three.
Someone leaves on bad terms
Access removed the same day, their mailbox and files kept for the business, and company data removed from their work devices.
The accounts software won't update
We contact the software vendor and work the problem with them, so your team isn't stuck on hold.
Priority support queue (Secure+)
On Secure+, your requests are worked ahead of Essentials and Complete requests with the same business impact. It's a place at the front of the queue, not a fixed response-time guarantee.
Which plans include it
Not included: On-site visits (charged per visit, quoted upfront), projects such as migrations or office moves (fixed-price quote), training sessions, personal devices, and work outside 9am-5pm (agreed in advance and charged).
Prices exclude VAT. Plans require Microsoft 365 Business Premium (or equivalent), billed separately at Microsoft's list price - we manage and right-size your licences. See full pricing.
Common questions
What does 'fair use' mean on Essentials?+
Essentials is built for teams that need occasional help. If your use runs consistently high, we share the figures and agree a fix together - for example a small project, some training, or moving to Complete. We never charge for support we've already given.
Is support really unlimited on Complete and Secure+?+
Yes. Remote support for your named users and managed devices has no hourly cap and no charge per request. Projects, on-site visits and training sessions are quoted separately.
Do you offer out-of-hours support?+
Support hours are 9am-5pm, Monday to Friday. Out-of-hours work can be agreed in advance at a higher rate. On Secure+, 24/7 managed detection and response watches for security threats around the clock.
Do you guarantee response times?+
We work every request by business impact, and Secure+ requests go to the front of the queue at the same impact level. We don't publish fixed response-time guarantees we can't honestly promise.
How do we contact support?+
Call, email or raise a ticket - whichever suits the person with the problem. We set up the contact details for your team at onboarding.
Are new starters and leavers included?+
Yes. Setting up accounts, licences, mailboxes and devices for new starters, and removing access for leavers, is part of everyday remote support on every plan.
Works alongside
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